How can I see the prices in euros/dollars?
Please click on the top right hand corner of the website anc choose your currency. Please note these are only estimates and you wll be charged in GBP.
What do I do if I want to cancel my order?
Please email firstname.lastname@example.org within 2 hours of placing your order, if you wish to cancel your order.
How can I track my order?
An email including your shipping information will be sent to you at point of dispatch, information will include tracking number and direct link to your tracking information.
I am having trouble placing an order online, where do I get help?
Please email email@example.com to highlight any issues, please allow 48 hours to receive replies and 78 hours over the weekend.
RETURNS AND REFUNDS
What is your returns procedure?
We accept returns of unwanted items within 14 days of receipt. Please send your return via recorded delivery, for proof of postage and ensure we receive your parcel.
How long does the refund take?
We ask to allow 10-14 working days for your refund to be processed; once your refund has been processed you will receive immediate confirmation via email.
Can I do an exchange?
We don't offer exchanges, so advise you place a new order for your required replacement.
Can I drop my returns at your warehouse?
We do not accept returns by hand or drop-ins to our warehouse.
I bought a dress from a retail store and identified its faulty, what do I do?
Please return the item to the store bought for a refund/exchange.
What are international shipping methods & Timelines?
UK Standard Delivery: £5.99, 3-5 working days
International Delivery: £10/£20, 5-7 working days
Can I pick-up my order from your Warehouse?
Orders cannot be picked up from our Warehouse.
Do you offer next day delivery?
At this point in time we do not offer next day delivery.
My voucher code is not working?
If you are having issues with your discount code, please make sure that you are entering the code exactly as it appears in promotion/email, if discount code still fails please email firstname.lastname@example.org
How do I contact customer service?
Email email@example.com; please allow 48 hours to receive replies and 78 hours over the weekend.
We are available from Monday-Friday 09:30-18:00