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TERMS AND CONDITIONS

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use and access this website. The VLabel London website is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.

We reserve the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

TERMS OF SALE

If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.

If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority.

We have made every effort to display as accurately as possible the colours of our products that appear on VLabel London. However, colour vary from camera to camera as well as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. Once your order has been processed you will receive shipping information, which will include your tracking details.

CANCELLATION OF ORDER

You may cancel your order for a full refund within 2 hours of ordering, by emailing contactus@vlabellondon.com with Cancel and your order number in the subject.

PRICE AND PAYMENT

We try to ensure that all details, description and prices that appear on our website are accurate, however errors may occur. If we discover an error in pricing we will notify you immediately by either correcting the price or cancelling your order.

We reserve the right to correct any errors, inaccuracies and to change or update information at any time without prior notice, either in increase of decrease of goods, or remove or vary service, therefore payment of goods will not be reimbursed if order has been placed after price change. We reserve the right to refuse to fulfil any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

ADDITIONAL CHARGES

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

If you are not around to take delivery of your parcel, a delivery card will be left for you to arrange redelivery/collection.

Shipping and Returns postage are not refundable.

DISCOUNT CODES

  •     Only one promotion code can be used per order

  •     A promotion code can’t be used after an order has been placed, even if your order has not been dispatched

Additional terms and conditions may be included in promotional newsletter.

DELIVERY

UK STANDARD DELIVERY

UK Standard Delivery is £5.99 and deliveries will be made within 3-5 working days after you place your order.

A signature will be required upon receipt so please ensure that there is someone there to accept it. If you are not around to accept delivery of your parcel, a delivery card will be left to arrange a redelivery or collection.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

INTERNATIONAL DELIVERY

£10 Worldwide. Delivery will be made within 5 to 7 working days from placing your order.

RETURNS

Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached. Please refer here for returns instructions.

We do not offer free returns nor do we accept drop-ins to our Warehouse.

To return your order please log into your account, once logged in click on  "Your Completed Orders" situated on the right hand side, on this page click "Return Item(s), which will open up your returns form as well as instructions on how to return your order.

Any customs or import duties charged on international returns will be charged to the sender except the returned item is fault. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

We regret that we cannot be held responsible for anything lost or damaged in transit.

REFUNDS

ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR REFUND WILL BE PROCESSED WITHIN 10-14 WORKING DAYS. We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.

Please be advised that it may take between 3-5 working days for any funds due to reflect in your banking statement. Unfortunately this is out of our control, but dependent on your banking service provider. Original shipping charges are non-refundable.

Please log into your account for confirmation of refund.



Secure Payments

We Accept all major credit cards